I'm trying to join an existing team to help someone else I know, but I created a team instead. How do I join the team I want?

Don't worry—you don't need to delete your account or the "extra" team you accidentally created. You can be a member of multiple teams at once. To get into the right one, follow these steps:

  1. Request a fresh link: Contact the person who is the Care Recipient, Caregiver, or Organizer of the team you want to join. Ask them to send you a new invitation link via text or email.

  2. Stay logged in: Open your ianacare app and make sure you are already logged into the account you just created.

  3. Click the link: Go to the new text or email message and click the invitation link.

  4. Confirm the switch: The link will automatically pull you into the correct team. To switch between your "extra" team and the "correct" team, simply tap on the upper right of your home screen to see a dropdown menu of all your active teams.

Pro-Tip: If you want to get rid of the empty team you accidentally created, see this article. 

 

 

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